1. Currency and pricing
All prices are in Indian Rupees (INR). The total payable, including any taxes and convenience or platform fees, is shown before you confirm payment.
2. Payment methods
Payments are processed through third-party payment gateways and may include UPI, debit and credit cards, net banking and wallets, depending on what is enabled at checkout. Available methods may vary by event.
3. Payment security
Payment details are entered on the secure pages of our payment partners. Apla Shahar does not store your full card number, CVV, UPI PIN or net banking password.
4. Booking confirmation
A booking is confirmed only once payment succeeds and you receive a confirmation from us. Keep your confirmation until the event.
5. Failed or duplicate payments
If money is debited but you receive no confirmation, or you are charged twice, contact us with the transaction details. Amounts debited without a confirmed booking, and duplicate charges, are reversed to the original payment method. Banks usually take 5 to 10 working days to show the credit.
6. Fees and taxes
Convenience fees, platform fees and applicable taxes are shown at checkout. Unless stated in the Refund & Cancellation Policy, such fees are non-refundable once a ticket is issued.
7. Organiser payouts
Payout schedules and settlement terms for organisers are agreed during onboarding and shared in writing.
8. Invoices
On request, we can provide a payment receipt or invoice for your booking. Write to us with your booking details.
Contact
Questions about this policy? Email Laxman@aplashahar.in or call 8080761619.